1. About us
Mel's Caravan Hire offers holiday accommodation in Ingoldmells, Skegness.
The Caravans advertised on this website are either:
Where caravans are privately owned by third parties, Mel's Caravan Hire manages enquiries, bookings, and guest communication on behalf of the owner.
Where caravans are owned by Calivans Ltd, bookings are made directly with Mel's Caravan Hire.
In all cases, Mel will be your main point of contact from your initial enquiry through to the end of your stay.
2. Booking Confirmation
A booking is not confirmed until:
Only guests listed on the booking form are permitted to stay.
By proceeding with a booking, you agree to these Terms & Conditions.
3. Occupancy Limits
The maximum number of guests must not exceed the stated berth of the caravan at any time.
Babies and infants count as guests. An 8 berth caravan allows 8 people in total, not 8 people plus a baby.
Exceeding the permitted occupancy is a breach of fire and safety regulations and may result in immediate removal from the site with no refund.
Bookings are for holiday use only. Parties, events, or unauthorised gatherings are not permitted.
4. Payments, Deposits & Balance
A deposit is required to secure a booking.
This deposit also acts as your damage deposit.
The amount varies by caravan and is typically £50-£75, which will be confirmed before payment is taken.
The remaining balance must be paid no later than 6 weeks before your arrival date, unless prior arrangement has been agreed in writing.
If full payment is not received by the 6 week deadline and no prior authorisation has been given, we reserve the right to:
Payment plans may be offered at the owners discretion.
5. Cancellations by the Guest
If you need to cancel your booking, Please let me know as soon as possible.
If a booking is cancelled:
Cancellation terms are set by the caravan owner (or by Calivans Ltd where the caravan is owned directly) and apply regardless of the reason for cancellation.
For this reason, I strongly recommend that guests take out suitable holiday insurance to cover unforeseen circumstances.
No refunds are payable for stays that are cut short.
Please note that administration fees and fees for optional extras are non-refundable as outlined elsewhere in these Terms & Conditions.
6. Changes to Your Booking
Requests to change dates, caravan, park, or guest details are subject to availability and owner approval where applicable.
An administration fee of £25 applies to cover the time involved in processing booking amendments, including adding or removing guests or making changes to booking details once a booking has been confirmed.
All administration fees are non-refundable, regardless of whether the booking later proceeds or is cancelled.
7. Optional Extras
Early check-in and late check-out may be available on selected caravans, subject to availability and cleaner scheduling.
Fees paid for early check-in or late check-out are non refundable under all circumstances, including if the booking is cancelled, as additional cleaning arrangements and costs are incurred once these options are booked.
8. Arrival and Departure
Check-in is from 4:00pm on the day of arrival.
Check-out is by 10:00am the day of departure.
These times are set to allow for cleaning and preparation. Late departure without prior agreement may result in additional charges.
9. Care of the Caravan & Cleaning Responsibilities
All caravans are professionally cleaned between guests. However, cleaners do not clean or sanitise
Guests are responsible for ensuring that:
If additional cleaning is required due to excessive mess, dirt, or misuse, further charges may apply.
10. Damage & Security Deposit
A damage deposit is taken with all bookings.
If damage, breakages, excessive cleaning, or losses exceed the deposit amount, guests agree to pay the full additional cost.
Examples include but are not limited to:
Any additional charges must be settled within 7 days of invoice.
11. Pets
Only caravans advertised as pet friendly permit dogs. No cats or other animals are allowed
Where pets are permitted:
Pet free caravans must remain pet free at all times.
Failure to comply may result in additional cleaning charges.
12. Smoking & Safety
Smoking is strictly prohibited inside all caravans.
Guests must not tamper with smoke alarms, carbon monoxide alarms, or safety equipment, including removing batteries.
Any damage caused by smoking or interference with safety equipment will be charged in full.
13. Behaviour & Park Rules
All guests must comply with park rules and behave considerately.
Caravan parks are managed by onsite wardens who have the authority to enforce park rules.
If park rules are breached, wardens may require guests to leave the site immediately, with no refund given, in line with park policy.
Mel's Caravan Hire is not responsible for decisions made by park management or wardens.
14. Electric Vehicles
Charging electric vehicles from caravan power supplies is not permitted.
Caravans operate on limited electrical capacity, and unauthorised charging may overload systems and pose a fire risk.
If a vehicle charging is identified, the booking may be terminated without refund, in line with park rules. Public charging facilities are available locally.
15. Keys and Key Fobs
Keys and key fobs must be returned at the end of your stay.
Lost, Stolen, or unreturned keys will incur a minimum charge of £50 to cover standard lock replacement.
Where a lost key results in additional costs, such as locksmith call-outs or the replacement of barrels, locks, or security systems, guests agree to pay the full additional cost incurred.
Lost or unreturned key fobs will incur a charge of £20, with any additional costs charged where applicable.
16. Resort Facilities and Utilities
Mel's Caravan Hire provides holiday accommodation only and has no control over park facilities, services, or infrastructure.
Caravan parks manage and maintain site facilities, including water, electricity, drainage, and shared services, and may carry out maintenance or experience interruptions from time to time.
Parks also reserve the right to close facilities, alter entertainment programmes, or restrict access without notice.
No compensation is payable for the interruption, reduction, or withdrawal or park facilities or utilities that are outside of our control.
17. Liability and Personal Property
Where caravans are privately owned, Mel's Caravan Hire acts as a booking agent only. Responsibility for the accommodation rests with the owner.
Where caravans are owned by Calivans Ltd, responsibility rests with Mel's Caravan Hire.
Guests are responsible for their own personal property. Items left in the caravan are left at the guests own risk.
Vehicles parked on or near the caravan park are parked at the owner's risk. Mel's Caravan Hire accepts no responsibility for loss of, or damage to, vehicles or their contents.
Nothing in these Terms & Conditions affects your statutory rights.
18. Privacy
Personal Information is used solely for managing bookings and guest communication.
Details may be shared with the caravan owners where necessary. Information is not shared for marketing purposes.
19. Owner or Provider Cancellations
In the unlikely event that a booking must be cancelled by the owner or service provider, a full refund of payments made will be offered.
No further compensation is Payable
20. Agreement
By making a payment, you confirm that you have read, understood, and agree to abide by these Terms & Conditions.
21. Contact
If you have any questions about your booking or these Terms & Conditions, please get in touch. I'm always happy to help.
Final Note
These Terms & Conditions are designed to be clear, fair, and transparent, helping ensure a positive experience for guests, caravan owners, and Mel's Caravan Hire.
